Privacy Protection
Last updated: March 1, 2024
At Trigona Pet Grooming, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Book grooming appointments
- Register for our services
- Contact us with enquiries
- Subscribe to our newsletter
- Visit our website
Types of Information Collected
- Contact Information: Name, address, phone number, email address
- Pet Information: Pet names, breeds, ages, health conditions, grooming preferences
- Service Information: Appointment history, service preferences, special instructions
- Payment Information: Billing information for processing payments
- Website Information: IP address, browser type, pages visited, cookies
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide grooming services and manage appointments
- Communication: To contact you about appointments, services, and important updates
- Customer Service: To respond to your enquiries and provide support
- Marketing: To send you promotional materials (with your consent)
- Business Operations: To improve our services and business operations
- Legal Compliance: To comply with applicable laws and regulations
Information Sharing
We Do Not Sell Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.
Limited Sharing
We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in our operations (payment processors, appointment systems)
- Legal Requirements: When required by law or to protect our rights
- Emergency Situations: To protect the safety of you, your pets, or others
- Business Transfers: In connection with a merger, sale, or transfer of business assets
Data Security
Security Measures
We implement appropriate technical and organisational measures to protect your personal information:
- Secure data transmission using SSL encryption
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure storage of physical and digital records
- Staff training on privacy and security practices
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. When information is no longer needed, we securely dispose of it.
Your Rights
Under Australian privacy law, you have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Complaint: Lodge a complaint about our handling of your information
To exercise these rights, please contact us using the information provided below.
Cookies and Website Data
Cookie Usage
Our website uses cookies to enhance your experience. We use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: To understand how our website is used
- Marketing Cookies: To personalise advertising (with your consent)
You can manage your cookie preferences through our cookie banner or your browser settings. For detailed information, see our Cookie Policy.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification (if you've provided an email address)
- Providing notice at our facility
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone: (03) 9123 4567
- Address: 123 Collins Street, Melbourne VIC 3000, Australia
- Privacy Officer: Available during business hours